Originally Posted by renalt130
They offered me a confirmed NA upgrade for the inconvenience and I'm very satisfied with that. I do think they could have handled the situation better though. If the gate agent had been able to issue an upgrade certificate or if Consumer Affairs had offered it the first time I called, my complaining would have been kept to a minimum.
That's good --- they should've done just that the first time this was brought to their attention. I hope that they will make this standard practice in the event of similar situations.