Received the usual post stay survey about my last stay at Palazzo Versace Dubai.
One thing that quite interesting was the question about room upgrade benefit.
The survey ask if I receive upgrade during the stay.
One of the answer option was : no upgrade but offered alternative benefit.
I wonder if anyone ever receive this kind of treatment before? as everytime I didn't get upgraded at GHA property, they either not mentioning at all (thank you for your loyalty ... your room is ready) or say sorry no upgrade for you this time and handed in the key.
Never once I was offered alternative benefit at GHA hotels.