Originally Posted by catgirl

Agree that there is an issue between AC and UA. UA does not recognize my frequent flyer number as valid either - says that either the name or number is incorrect. UA keeps insisting it is AC's problem, but I bought the ticket from UA, flying on UA metal. It probably has to do with my last name which is hyphenated and somewhere UA isn't recognizing it. I gave up and filed a claim with AC later. I was able to show my *Gold status to access the lounge and to board in Zone 2, but I suspect this would be a bigger problem if I had to check bags.

Originally Posted by GeekyFlyer

So, actually, the issue is that UA system isn’t even able to add the AC FF# to the PNR. Since at least mid-September, UA doesn’t seem able to validate against the Star Alliance database (some) last names that have a hyphen or a space. It seems to only be an issue with AC frequent flyers. (UA can recognize my LH FF# which confuses AC, as they use the same system and encode the name the same way.)

UA tried all possible combinations on my name; without success (including at the airport… reissuing my ticket under different names). A servicenow ticket is opened with AC IT, and with the Star Alliance team. AC already sent me some compensation but can’t seem to find a way to fix the issue. Apparently, this was added to a long list of IT issues they have with United at the moment.

Issue arise on 014 and 016 tickets.