Originally Posted by Monium

Well, it turns out that I managed to speak to an incredibly professional, helpful and efficient customer service agent. She was as baffled as I was by my inability to apply through the app, but seemed to trace it to the system thinking of me as a “partial” customer due to holding other Barclays products, but no bank account.

Anyhow, an hour on the phone with her and I now have successfully opened the Premier Account. I had to delete the Barclays app, and reinstall as a “new” customer. Once I did this, it actually gave the option of opening the Premier account, and apart from the ID check didn’t ask for anything onerous at all. Customer service have emailed colleagues to (hopefully) get my current account linked with my credit card and other products so that it all shows in the app - she was cautiously optimistic that it may all work without having to go into a branch.

So, I now have the account, and within the deadline. Of course, the app is now throwing an error when I try to activate the Avios rewards element 🤦🏻‍♀️ but I’ll wait til tomorrow before calling them again I think…

Overall, very impressed with the service this evening (which was through the Premier customer service line on 0800 9 247365 in case anyone else needs it!) and made me feel a lot happier about actually banking with them.