Originally Posted by
hugolover
It's been quite a while since I had to make an EC261 claim.
In brief: Landed on-time, doors open a few mins after and pax get off, got on second bus due to volume of pax and my seat in the aicraft, had a rather long bus trip in terms of distance from the terminal, big queue to cross the border (can't use eGates), then security, end result was I missed the connection and arrived more than 3 hours late.
Is it the carriers fault?
You have omitted to mention the location but it sounds like the renowned and indeed typical "FRA Experience
" to me. That being said, LH would deny compensation for a perfectly legitimate reason these days so this should be an easy-peasy one for them to handle (and reject) on the basis of "no airline responsibility for the current shortage of staff at the border checks" (you probably gonna get "told off" as well for getting in touch in the first instance).
G