Originally Posted by aa767flyer
My beef with CX was how incredibly rude they were. The way I was spoken to by both the Agent and the supervisor of CX was as though it was my fault.
My experiences with CX ground staff:
Best: YVR ^
Worst: LAX
Sorry to hear that you also had to bear the brunt of this ignorance. Had to put up w/ this type of attitude from the ground staff at LAX myself couple days ago although mines was about luggage instead of ticketing if you read my report from the previous thread. Most important thing is that I hope you don't take this unfortunate experience and use it as a tool to judge that every CX staff is like the ones you saw because the majority I encountered outside of LAX were pleasant to deal with. Will be flying back home tomorrow myself via CX872 to SFO after fixing my schedule instead of CX882 ($150USD change in itineary was worth every single penny). So at least no more LAX circus for me Yea!!