Originally Posted by
Speedbird676
I keep seeing people refer to chat and when I was on hold to speak to someone the recorded message kept referring to it. I don't have that option in my app, only "Direct Call".
This is an issue now affecting my additional cardholder. Since my application, online card payments have been failing for them. The Mastercard ID Check doesn't even load and then they get a card declined or similar. The same transaction works fine with Curve linked to the Barclaycard or when using the card in shops.
Roll on four months when I hopefully get the avios and can rid myself of Barclays forever!
Took a few weeks for chat to become available in app for me as well - and only after the issues had been resolved in branch - so I suspect the account/chat issue is one and the same.
Curve is a useful work around - but their support is non-existent so I was wary of using them for any big purchases (I have a support message without a response from over 3 months ago...) hence the desire to get the Barclaycard working. From my experience the only way to resolve the Mastercard ID
was for them to send me a new card - even though this seemed unnecessary - third time was a charm though as it's been issue free since
Clearly there are issues at both ends of the market (legacy banking and some fintech startups). I already miss my trusty old Monzo
