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Old Nov 28, 2022 | 5:11 am
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Deltus
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Frankfurt T2 is a mess - will not be in a hurry to go back! On arrival, the "All Passports" immigration queue took about 45 minutes, because they only had 2 manned desks operating (and of course they've disabled UK passports from the automated machines that had no queue at all). Think this is some sort of deliberate post-Brexit German banter, from the comments of the border official when I did eventually get to the front.

On departure, JAL lounge is fine, plenty of space on a Sunday evening, good food and drink options. That's it in terms of positives for Frankfurt though.

The security process was seemingly designed by someone who has never used an airport: one security area served ~4 gates, which had both a BA A321 and a Vistara B789 departing. For some reason all the Vistara passengers were already going through security despite it being almost 2 hours until their scheduled departure time (and nothing but chairs to entertain you after security). The "priority" queue took about 20 minutes, I'd imagine the other queue took at least double that. Each security lane only had space for one person at a time to load their trays, so the inevitable epiphanies about liquids rules delayed the entire queue.

And then the gate area was totally unstaffed, so everyone just wandered in straight past the BP-check desk and found a seat. Then 40 minutes before scheduled departure, we were all told to leave the gate area again, queue up for a BP scan (but not a passport check) and then come back in. Except the gate agents forgot to shut the door at the top of the jetbridge, so as soon as people got back in to the seating area after their BP scan, they walked straight down the jetbridge to the aircraft, where the surprised cabin crew told everyone to wait for another 10 minutes. My passport was never checked by anyone apart from the German border force (who weren't interested in my boarding pass), which I'd assume breaches some sort of security rule.

Is this standard procedure for Frankfurt, or did we just get a team doing their first ever shift in the job?
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