What is your Radisson Rewards status?
n.a.(friend booked a stay for me)
Where did you stay?
Radisson Wall Street, New York
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Not at all. One of the worst value in my hotel books.
Which room did you book and which upgrade did you receive?
Booked Premium Award - Studio Suite, and got what was booked. 15/20th floor corner. Didnt ask for upgrade as it usually just produces weird looks in NYC and even more so didnt mind asking given the complete indifferent first attitude from the hotel.
Did you receive elite benefits?
Complimentary Room Upgrade - No
Complimentary Breakfast - no, nothing.
Early Check In - Not requested
Late Check Out - Was not in the mood even ask. Checked out early in the morning and took luggages to a separate store in town.
In-Room Welcome Gift - No
How are the rooms
The room was good size (the only good thing to report), but there was a wall between the living space and sleeping space, nullifying the benefit of the added space.
torn out rooms, not as clean as in pics, but okayish overall otherwise. Not premium feel to it, rather worn out cheapo.
I guess the only premium in this room was the coffee machine. It produced just as lousy coffee as the free coffee downstairs in the lobby. Not very premium
Bathroom was tiny, did the functional job but thats it. Nothing you would tell your SO.
What was good and what was bad?
Nothing good but the location at Wall street if you want Financial District.
All else bad, especially the service attitude:
Entrance was dull, dirty and uninviting. Checking lady was the worst ever seen. Indifferent look, no welcome, no talk. She seemed ready to die. I tried to engage her into conversation to make her feel better but she made all possible signals to want me leave her alone. Okay. She asked to sign a paper and take a 50$ deposit for ”possible damages, deposit to be returned after 10 days”(remains to be seen if this is a new tourist scam, never see my money back). Finally I asked about breakfast, she said bluntly ”the restaurant is closed down” and no sorry/apology/options/hint-where-to. Okay. Then at room, all toiletries were same ”body lotions”. Went back down to ask if any shampoo was available and if those 3 body lotions were a casual error. ”Delivery is behind” blunt answer. No sorry/apology. Okay.
Finally what made us check out early was the silent look on query about baggage storage.
Value for money or Gold Points? Would you return?
Nevee back, unless free of charge. While I understand we got a sleep without bed bugs(hope so), and this is NYC, the stay served the makn purpose of overnight, but the Value of the stay was absolutely opposite of a Premium booking.