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Old Dec 9, 2004 | 10:24 pm
  #1  
aa767flyer
 
Join Date: Aug 2002
Location: Mid-Levels, Hong Kong
Programs: AA EXP, CX MPC GLD, MR PLT, SPG PLT, National Exec.
Posts: 686
CX Left me behind!

Well after all the great info. you guys gave me last week I was all ready to fly CX J to HKG then on to TPE and KIX. Well when I got to the airport to pick up my tickets from American I was informed that some how my reservation had canceled out. So they restored it and sent me on my way to TBIT to check in with Cathay. Well the agent at Cathay informed me I no longer had a booking and would have to go stand by. No worries I though I am on a full J ticket and OW Saphire. I was then directed to the AA codeshare agent working the flight he said things didnt look good at all. The first flight ( I was on 881 ) was oversold and weight restricted and my flight was also weight restricted. So I started to get a bit nervous.
Well as they began clearing passengers I was about the last one called I was told sorry only seats left are center row middle but you will have one seat next to you open. I could not believe it had the flight filled this quickly?! I questioned it again and said wait I am on a J class ticket and saphire isnt there anything else. NO! Hurry up I was told other people want your seat. So I aasked would I get a difference in fare. NO! But they would let me use the lounge in LA. Yeah that gonna make my flight better! So I said no and declined the seat the agent said you know you should have told us this before. I didnt know I was gonna get a coach seat instead of what I paid for! The people at CX were in my mind very rude. This really left me not to happy the AA agent said oh dont worry you can take the nonstop JAL flight to KIX not the point I wanted to try CX and wanted the extra elite OW miles. I ended up flying on Korean Air, who actually upgraded me as I am Elite Plus (AF Rouge.)
All in all not a good day for me . Don't thnk I will be flying CX anytime soon. On the other had AA offered me a $200 voucher for the inconvience. I really didnt care just wanted to vent to them they said oh well for you loyalty to Aadvantage and American. I also sent a message to CX and they have said nothing, I am not expecting anything but a simple explanation would be nice. Of course in LAX both airlines pointed the finger at each other. Go figure!
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