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Old Nov 25, 2022 | 9:37 pm
  #11  
ezak
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Originally Posted by olouie
That doesn’t work well for mileage redemptions. More often than not you will get the message “We are unable to process your request at this time. Please contact Alaska Airlines Reservations call center at 1-800-ALASKAAIR(1-800-252-7522).” then have to call in, transfer to international desk and try and get help.
It depends. In OP's case, which is changing the intra-Asia segment, the website works more often than not. Most "please contact us" issues happen when you try to change the TPAC segment, especially when upgrading from J to F, which many people do when F opens up at the 2-week window.
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