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Thread: Alila Ventana Big Sur REVIEW - MASTER THREAD
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Old Nov 25, 2022 | 10:30 am
  #2477  
SP03
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Originally Posted by jehova
Hi, I’m using a TSU (suite upgrade award) and was wondering the success/probability of getting upgraded to the highest suites.

when I called reservations at the hotel they said any upgrades from the base would happen at check in. But she seemed to imply we could get upgraded to the max (vista hot tub suite or cottage) if they are available.

Anyone had success with upgrading to best suites?
It's possible. My sense is that they upgrade a few days prior to check in. If you use SUA, you'll get upgrade further if available. All depends on how busy it is when you go.
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