FlyerTalk Forums - View Single Post - TravelID: common sign on to all M&M and LH Group websites/apps
Old Nov 24, 2022 | 10:25 am
  #27  
Larry Lang
 
Join Date: Nov 2022
Programs: United
Posts: 1
Travel ID program astonishingly bad quality

Trying to use the new Travel ID system at Lufthansa and Swiss Air, experiencing many of the same problems described above . The latest symptom is a screen with just this Javascript:
{ "error": "Invalid Access Token",
"error_description": "The request requires a valid access_token",
"required_scope": "AUTHENTICATED"
}
It all has the distinct feeling of software that's been tested very lightly, if at all.

This botched rollout happened under the watch of the new Lufthansa Group CIO Thomas Rückert. His background is aircraft maintenance, so you'd hope he'd have quality standards even higher than a typical website.
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