Originally Posted by
frappant
This is utter nonsense. UA 1K desk didn't tell me take the economy flight, take it or leave it.
No, it isn’t nonsense. For a voluntary change, no refund would have been due if you’d elected not to use the return. Your options were to accept the downgrade to Y, in which case a miles difference would have been due, wait for J, or abandon the ticket.
The agent who suggested that you follow up with Customer Care after the fact either didn’t understand the actual issue or just wanted to get you off of the phone.
As for your original flight — if it met MCT at the most recent schedule change, it would have been AC’s responsibility to get you to your final destination. If it didn’t, AC never should have let you board. Whether or not the flight showed a delay on the day of travel that made the actual connection time less than MCT Is irrelevant — that’s part of what MCT Is designed to do, is account for the possibility of a delay. It’s only relevant what was on the most recent schedule prior to the day of departure.