FlyerTalk Forums - View Single Post - Dealing with / Contacting Customer Care for flight cancellation/delay
Old Nov 24, 2022, 12:05 am
  #25  
frappant
 
Join Date: Sep 2022
Programs: United Mileage Plus
Posts: 741
Originally Posted by WineCountryUA
That and the MCT comment are just flat out wrong.
While understanding your relied on that information, the agent gave you bad information

If AC creates an irrop due to a delayed flight, they are responsible for getting you to your scheduled destination.

"You break it, you fixed it" are the rules for airlines on day of travel.
Well I don't know the AC rules.

But I had no way of knowing that it's bad information. I did Google for MCT at YVR and it looked like an hour.

But I had to rely on what she said was AC policy.
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