Originally Posted by
Yannie
So I received this explanation in another rejection:
[When evaluating your claim, we must compare the same booking conditions confirmed as your official Marriott reservation including room type, dates of stay, and cancellation policies.
As per the terms and condition provided below:
•Pre-paid, advance purchase, or non-refundable rates on Qunar, eLong, Meituan Travel, Ctrip/Trip.com, Ctrip/Trip.com affiliate sites, or Fliggy are not eligible.
As ****l.com is an affiliated agency of Ctrip.com, the non-refundable rate, advance purchase rate and prepaid rate on ****.com is not eligible for Marriott Best Rate Guarantee program.
I have located a competing rate HKD 2160 which is similar to the rate you mentioned on the claim. However, this is a online prepaid rate and therefore not eligible for comparison.
Therefore, we need to filter flexible rates with ‘free cancellation’, ‘pay at hotel’, and ‘instant confirmation’ on ****.com.]
Does that read as trip.com (and affiliated) rates are fine as long as they are flex with free canc, pay at hotel and instant confirmation?? I always assumed trip.com was a blanket no!
Well nothing to lose
I would then try with a flexible rate with instant confirmation at Trip.com for my next BRG!