FlyerTalk Forums - View Single Post - Dealing with / Contacting Customer Care for flight cancellation/delay
Old Nov 23, 2022, 8:28 pm
  #13  
cfischer
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Originally Posted by frappant
About 11-12 hours before the YVR-BNE flight, I started calling. First AC, they said they would call me back in an hour. The agent told me that it's now invalid because it was under the MCT for YVR. Said that if I took a chance and took the AC flight and didn't make the YVR-BNE flight, it was my problem, I'd have to pay my way back home and they wouldn't reaccomodate me since I was made aware that the connection time wasn't enough.

When I got to the airport the AC agent at SFO told me a different story so that is why I boarded.

So initially my concern was about not getting to BNE that day, where I had other flights, hotels and cars already booked, too late to cancel.
Next time ... just chill and get re-booked when things go wrong. There is no such thing as an MCT and an invalid connection when there is a flight delay. Being checked-in made the coupon not accessible which likely caused most of the issues. There are easy ways to solve this ...
UA will probably throw you a bone. Honestly, don't both with anything beyond that ... you are just wasting your time.
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