Originally Posted by PastPrime

If I were you I would keep trying to place the orders or keep phoning eStore--at this time of year I'm sure they have a lot of new staff and maybe you were given wrong information--not sure why you would have to wait 10 days if they have verbally verified that it's you.
Aeroplan does have a new sign in where you can use your account number and your last name---I wonder if that has made the system go wonky again. I have come across the new sign in page when I've been in the middle of trying to do something and at times I have had to do this half a dozen times and then I get the sign in page that asks for my account number and password.
It seems like Aeroplan does everything to make it harder--just when you think you have it figured out, they go and change something. I wonder if any of their IT people actually use the system they've invented.
Don't give up quite yet