Originally Posted by
MichaelA380
You might want to PM William (Hilton Honors Ambassador) here on the forum - he has always been extremely helpful to the community (including myself) and while he may not be able to convince the hotel to reverse its policy he may be able to facilitate a smoother line of communication.
Regrettably, only to say, if necessary, please open a case with customer service. They can be reached at
[email protected].
Best regards,
William