Originally Posted by
IronJuice
Flying fro YYZ - YVR - HKG - BKK tonight.
Is it common to have checkin issue in the app, or through the web? I called AC twice, they weren’t able to help me checkin through the phone either, claimed everything looked good, and directed me to airport checkin.

I am getting the same error message. Our itinerary is FLL-YYZ-YVR tomorrow. Both legs are 3 class planes and I wanted to see what the upgrade offers were from PE to J. I’ve tried through the website and the app, turned off my VPN and still nothing. I guess I’m out of luck.
Never mind-tried again with VPN off and it works. I guess AC (like flyertalk) doesn’t like vpns.