Hadn’t seen a recent report and couldn’t find it mentioned on United.com anymore. Flying EW LHR-DUS. At the LH lounge I told her I was United *G and I’m supposed to scan my gold card first. She instead asked for my BP, which I knew wouldn’t work. Computer said no and she said sorry.

I then re-explained that I’m supposed to have access and she’s supposed to scan the card first. She reluctantly agreed to try but had to put the computer in some mode. Scanned my MP card, then the boarding pass…voila, it spit out the Senator receipt. She was then apologetic.