Originally Posted by
Kgmm77
Presumably because it’s a general rule of any business scenario that the customer should come first, or more importantly be perceived as coming first. Ergo in most businesses care is taken with optics and whilst benefits provided to staff are commonplace, they are done out of sight. It sounds like the OP may not have been so aggrieved had the soft service provided to staff not been better than that received by the rest of the passengers.
And they do as staff are only seated after customers are in their cabin of entitlement and often staff will be in a very uncomfortable part of the plane.