Originally Posted by worldwidetraveler
I have read the CO rules concerning upgrading from an economy ticket to BF.
As I understand it, one requests the upgrade & the OnePass miles for the upgrade are deducted immediately. Then one gets put on a waiting list which will be processed 72 hours before flight time.
If a BF seat is "awarded", a service fee is charged to your credit card. If the seat is not available, the miles are re-deposited to your account.
(A CO CSR had me confused recently since he was claiming the service fee is charged right away & is not refundable! I said to him that that didn't make sense & he assured me that's the way it is! I was not requesting the upgrade, only asking for information and the agent was talkative/friendly.)
Do I understand the rules for 2005 correctly?
A few points. An upgrade is processed NO LATER THAN 72 hours before flight time. It could be available when you call, or at anytime prior to the 72 hour cutoff. Once you are confirmed in "R" class, your credit card is charged.
If you do not clear, the miles are supposed to be recredited to your account. I have had to call CO on two occasions and "remind" them. They were recredited then immediately. Just keep an eye on them. Once the service fee is charged after the upgrade is confirmed, then it is non-refundable.