Hi everyone, I am Star Alliance Gold and 1K on United. I was based in Belgrade earlier in the year, and wanted to go back for Christmas. Bought a ticket on Turkish Airways from Jakarta, about one months ago -- fully refundable. Something bizarre happened last week when I tried to request a seat assignment -- the computer apparently cancelled my outbound flight entirely. Apparently my "ticket' is still in the system, but my "reservation" is not. Or else vice-versa -- it made no sense to me. I tried to get customer service to help, but they insisted I had to fill out the feedback form. It's now been 4 days, and still not a peep out of Turkish Airlines. Is this normal? Should I just cancel the trip altogether and start over? Or even go nuclear and stop payment on my credit card? I have never before dealt with an airline in which customer service people seem unable to do basic things -- like sort out what when wrong with a reservation. They are all quite nice on the phone, but seem utterly powerless to do anything. Is there a secret number you can call where you can actually talk with someone who can help you?