Originally Posted by
CaliforniaSwede
My most recent upgrade and full TP was just 3 weeks ago so I don’t think it was the IT update. And How is it possible I’ve been this lucky over 10 years.
Because you were!
You are not entitled to additional TPs or Avios if you upgrade using Avios. Upgrade with cash, yes - Avios no. I have not been as fortunate as you appear to have been, thank your lucky stars they haven’t taken back the erroneous awards!