Originally Posted by
Lookingforcrumbs
This happened to me. Hadn’t heard a peep for 15 days. I called the mileage plus number I found on google. They transferred me to the 1k agents since that what I was matching to. That 1k agent updated my status and then backdated the match to my requested start date.
Edit: called again and after 1 hour on hold (while the pleasant agent was waiting to speak to back office), was approved.
Thanks for the tip - I called today but got declined because the scan of my Qantas physical card only has my first initial and last name and not full name
even though I did submit the screenshot of the digital card which does have full name, but it was on Page 2 of the PDF (Page 1 was the physical scan), so seems like they didn't look. They asked me to resubmit again and to call back tomorrow... annoying! I will resubmit just the digital card which does show full name, instead of sending both a PDF scan of physical card and screenshot of digital card.