Originally Posted by
thedon
Why did you contact an agent? I make the booking in my name online, add an extra guest either through Modify Booking or writing to the hotel, and done. Done it at least a dozen times.
As I was not going to be present, that is what I have always done with no issues. I was quite shocked at the result this time.
The agent and supervisor in Manila made it quite clear that your method was in breach of the new rules and could lead to account closure.