Originally Posted by
hp12c
I also had a good post-stay follow-up to my issues. Good to know that management is at least, if not being proactive and heading off issues before they occur, making sure that there's resolution after the fact.
Actually this turned out to be not quite accurate. I was invited by the director of F&B to come back to JG Sky High for a complimentary meal for two (excluding alcohol) to make up for my less than stellar experience there. I took him up on the offer; by the time I did, he’d been transferred to Hawaii but he connected me to the new director for F&B who arranged for a reservation and a great table right by the windows. The food was good, service was great, but then I got a check for $150
. Rather than make a big deal about it, I just laughed and put down my card. When I got back the receipt to be signed, the total had been changed to $101, so I got $49 off my meal. Lol.
Shocking that the attempt at a service recovery was so bungled at a Four Seasons, but not shocking for the fact that it’s Philly…