Similar to OP, I also can't see a points use option above the credit card details.

SO given above, I have a related question to using points. I had two recent 1-night stays in Thailand and both times I wanted to deplete my ~8k points balance. I told the hotel upon check in about the intent to use points and in both cases they said the Accor system only allowed them to redeem 2k points and not more regardless that I had more points available for redemption.
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Something like that had happened before at the Raffles in Singapore and they solved it only by keeping my stay folio open for an extra 2-3 days and then deducting 2k points per additional night. This can't be the right way to go about it?

Anything I may be doing wrong or is this a known Accor issue? Appreciate any insights.