I had a 2 night stay at the Tupelo, MS Garden Inn in a non-upgraded Suite room (paid for this room type). The room did not have working hot water.

The first morning when I inquired they indicated the hotel was full so maybe it ran out of hot water at 8:30am.

The next morning at 7:15am was still ice cold and I asked another guest who said their hot water works fine.

What’s reasonable to ask for? The hotel is full so rooms cannot be moved. The front desk said the best the GM could do is offer a 2pm late check out, which is basically a standard gold benefit anyway.

I had relatives staying in the same hotel (same last name etc and we are in a large group) and the front desk suggested asking to use their room and shower, which whilst a good short term solution, is not to me a reasonable compromise to offer a customer.