Originally Posted by
jasonNYC85
Are people still having issue with forced password reset? I keep going in a loop. I've changed it three times and I just cannot log into the web site.
Originally Posted by
Larbo
Yes, the password reset issue persists for the past couple of weeks. I'm unable to replace the email with the account number, as Autolycus suggested above. I've tried 3 separate browsers. It's very frustrating to try to plan holiday travel using only the mobile app.
Dear Larbo and jasonNYC85,
May we reconfirm if your account has an valid email address assigned to it?
If there is no email address or incorrect email address on account, you may call Marriott Loyalty Support to update the email address for you. You can find our Loyalty Program phone numbers on the following page:
https://www.marriott.com/help/loyalt...mer-support.mi
If there is already an valid and correct email address on account, you may share more details with us via private message so that we can check on it for you.
Best regards,
Carrie L
Specialist Social Media
Marriott International
[email protected]