Originally Posted by
Pointsloop
Hyatt seems to be pretty set on not offering any type of alternative offers or compensation even for someone like me who actually have flights booked. They are only offering assistance on rebooking which I don't think any of us here needs help with.
That's too bad. I booked award tickets that -- thanks to the new pandemic-era rules -- I think I can cancel without penalty if I want to. Given that my rez is for early spring, I've been waiting to call to see if anyone gets anything for their effort.
UPDATE: As a Globalist, I called customer care and the matter was "escalated." A Hyatt representative called me back the next day and, despite our longish and pleasant conversation, I got absolutely nothing from her. This one was mishandled by Hyatt (3 weeks before cancelling), but they're apparently not offering any compensation. Oh, well -- it's not hard to stay in Mexico City comfortably and affordably.