Originally Posted by
FlyerJ
For clarity for anyone following or finding this thread ... again, this conversation is nothing to do with issues due to errors by catering contractors or accidental misloading of catering carts. That's a totally different and unrelated topic.
This thread is about WestJet intentionally deciding to pull the full Premium service from some - but not all - of their flights on routes that are supposed to offer a full Premium meal to their customers who have chosen and paid for the Premium product.
It is fairly common on FT to have threads consolidated under the same umbrella. In this case, disappointing catering experiences.
We know the topic of Westjet's inconsistent Premium catering is near and dear to your heart, don't worry
Certainly wouldn't be the first airline that didn't prioritize premium catering. US had pretty much no F meal catering on their Canadian routes, some approaching 5 hours. I can't count the number of times I stopped in PHX to grab a meal to bring on board on both hands... People that valued product/service made their choice as a result, and I imagine the same will happen here.
But WS has made several customer unfriendly decisions lately and in my opinion Premium meal consistency is one of the less aggravating ones. I value airport agents that are able to rebook in the event of IROPS without calling a help desk and waiting on hold much higher than that. Outside of hubs, that's not possible right now. Speaking of IROPS, those have increased significantly this year. I also value reliability over meal consistency.