Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
A friend has a similar experience with a not functional Wi-Fi onboard. He reported the issue to the cabin crew which reported the issue to the CR department at the HQ's and got miles similar to the OP's situation pro-actively.