Originally Posted by
flyerCO
DL should be going by the fare class the ticket shows. Generally the issues I've seen are when an agent must manually give credit. They then look at fare basis ignoring the fact this may not be the actual booking code. Most non main cabin fares use a dual inventory check to ensure C+ or F doesn't cost less than main cabin. The first letter is the main cabin class, not the booking class.
Has anyone successfully argued and won a Delta debate over fare class vs fare basis? I just flew VS on what should have been credited as V but they are saying fare basis was M. I am more than frustrated with Delta right now. What are my means of turning this given the SM department apparently does not communicate with the public?