Completed a generally underwhelming 10 night business stay (Diamond member).

Arrival / upgrade / room -deluxe room booked in the newly renovated south tower, upgraded to deluxe harbour view (same room, better view). First room was a twin converted to a king, which I didn’t like. Moved to another room on a lower floor (after 6 hours) that had a very musty/damp smell, and eventually moved to another room the following day on a lower floor, which was ok. The view was half harbour / half pool in all the rooms assigned. I say ok as it was not terribly well soundproofed and had the roaring fridge/water cooler issue (I eventually had the cabinet opened and the cooler turned off at the mains).

Room amenities / food - sub par, Le Labo products have gone, laundry seemingly “forgot” to starch my shirts, and the room service food would be low quality in even a 3*. Soggy pizza, mediocre noodles. I ordered food in via Grab.

Check out - late check out not available (beyond 12 noon). The reoccurring theme throughout the whole stay was “very high occupancy”.

I wouldn’t rush back and would actively look to stay in the Swissotel next door rather than the Fairmont, which benefits in my experience from far better upgrades and has a lounge.

Plus points are a good location and connectivity and a very nice concierge team.

At least in my experience the Fairmont is typical of so many Singapore hotels - no substance, “computer says no” approach, and many frustrating service issues.