Originally Posted by classy
Had two weekend roundtrips to ATL on DL, but it was not fun in Coach. Narrow seats, GOOD sound connections for audio and video, narrow seats, and no food, I found the Desk agents confused and uncertain about most of the routine questions, that I asked. Little in the way of decisiveness. And ATL airport is one big operation with interesting simple design filled with many travelers.
No regard for CO Elite status or upgrade possibility at checkin or at the Gate desk. It seemed to me, that the desk agents were looking out for DL members more then the CO Gold passengers.
Hope things get better as Skyteam becomes more seamless, and the hired help are more comfortable with the regulations.
This is unusual for DL as a CO PLT I have had DL FA's come over to me and thank me for my business. I am usually one of the first to board and they have always made an annoucement to the effect of all SkyTeam elites may pre-board by showing their elite card.
I fly DL frequently becaues I really like their frontline people and for me their times are better than CO's.
I know that my experiences are not the way things always occur but, give DL a another try things have improved since the entrance of CO/NW into SkyTeam.
With regards to AA, I must say that the 4 times I have flown them this year my service was acceptable and enjoyable. Unless you fly more than 3 Hours with CO in F and during the dinner hour, you will recieve soup and a sandwhich(which is nice since most airlines no longer serve any food). On all four of my AA flight in F I was served a steak and baked potato which was very nice on shorter flights(about 2 hours in length.
Dan