Join Date: Apr 2006
Location: UK
Programs: A3 gld, BA bron, KL silv, 6C plat, EH silv, EM, GT, HY, NH, NS, RT, SH, SW gold, BW, WY
Posts: 998
Nothing good about this change. I have two issues, one sort of connected to an issue mentioned above and one I don't see mentioned anywhere. Latter first as it's the one I need help with.
On the website when logged in with my old Lufthansa username I could go through the booking process and somewhere near the start immediately after selecting flights I would see an option to view Fare Details, which would bring up the booking class. Now, using Travel ID I get directed to lufthansa.miles-and-more dot com (even though I am not a Miles&More account holder) and on that site I cannot find anywhere that displays the booking class. I am now used to the cheap ticket sites not displaying the booking class but for an airline site to not do so is ridiculous. Has anyone got a solution to this?
The second point relates to entering a frequent flyer number. I can add my A3 Miles&Bonus number in my profile. However, when I try to book tickets it shows the number correctly but it insists that it's an M&M number not an M&B number. I stopped at this point and pondered for ages then eventually went all the way to checkout (which I didn't complete because of the booking class issue) only to find that finally it had recognised the A3 M&B card correctly. Therefore this might save someone wasting a lot of time trying to work out how to overcome the issue of thinking they can't enter anything other than M&M. What a poor design though to show an M&M number during the booking process when you clearly don't have one.
Last edited by lhr baby; Nov 11, 2022 at 1:09 pm