Originally Posted by
mangoman1
That’s exactly what I responded. The agent didn’t even care and said ‘oh yeah we see your request in your reservation. Good luck’
No matter how many lifetime elite tiers I’ve earned the most
aggravating thing is emailing a hotel in advance.
Then getting the hotels reservations center or in house reservations.
Unless you have a relationship with the hotel where they like you and see you as a desirable guest you are communicatingwith those that have no empowerment to do anything but give stock answers and sell or upsell
One really needs direct contacts of front office managers and rooms execs
that have the empowerment to make for a great stay
I recently canceled weeks of bookings with lame properties that
either never responded or gave me inaccurate information on the property.Unfortunately as GMs and long time teams have turned over
it’s created a far more challenging mission with many a booking even
where the guest may have a long time history at a given property