Originally Posted by
laura_d77
thanks for your replies.
yes this looks like our flight. BA aren’t disputing the times they are saying it was staff sickness. Which it wasn’t, it was due to problems with the engine. BA are saying they don’t pay out for staff sickness! We were told repeatedly by the pilot and crew that it was the engine and we watched the engineers. It makes no sense to us.. is there anything we can do to dispute the reason?
See above. Just go via CEDR and state your case. It's up to BA to prove it was staff sickness rather than a technical issue. If it was staff sickness at SFO, where would they have got replacement staff from?