It's hard not to be happy with this hotel.

I was upgraded the day prior to check-in from a regular room to a standard suite. In the suite were 2 x 200mL pouches of red win, a small bar of chocolate and a typed, personalised welcome night. Two large bottles of water were available daily. The suite is large and a proper suite, with a separate bedroom. The bench-style table is either a little too high or the bench seating a little too low. The bathroom has a big tub with a nice moveable shelf that sits over the top so you can place your iPad, book, some food or a drink right in front of you while you relax. There are heated towel rails which I've seen anywhere in this part of the world. The amenities are also extensive, with 'bath caviar' (essentially bath salts) and another vitamin scrub.

I twice ordered complimentary items through the Hyatt app and they were delivered within a few minutes. There is no tray charge for room service, something else that is an oddity in today's world. And at check-out, I was not charged a credit card surcharge.

Breakfast was top-notch. It's now a buffet and although not extensive, the quality and presentation are spot-on and include a chef station. I found the chefs to be especially cheery and liked how the fruit juices weren't labelled but were instead indicated but a couple of pieces of whole fruit next to each each jug. The muffins were almost as big as grapefruits and barista coffee is complimentary. The tableware is of high quality and far different from those run-of-the-mill hospital-style plates you found at some property (like the tea cups at the Hyatt Regency Sydney).

The pool is fantastic, just the right temperature and the right amount of lighting. The gym is twice the size of the Regency Sydney (probably 4 times the Regency Perth) and although it doesn't have a big range of equipment, I think you could get a decent workout in.

The only real disappointment was having all of my linen changed after just one night. Why any hotel in the world - even the uber expensive - would take that approach as standard in this day and age is simply beyond me. It infuriates me no end. When I brought it to the front desk agent's attention, he was apologetic and said his understanding was linen was only changed very third day (which I still think is too frequent, but that's beside the point). The next day my linen wasn't touch and nor was much else. The toilet was dirty and the bin wasn't emptied. From one extreme to the other. The other downside was the front desk agent simply saying "Danger?" when I told her my keycard card wasn't working and gave her my room number. No security check of any kind.

I'm eager to return.