Hi all,
I am wondering if anyone could help at all. At my wits end with BA!
we flew on 6th October on a connecting flight from San Francisco to Heathrow. Was meant to take off at 7.25pm but didn’t end up taking off till 11.30pm. We were 4 hours delayed due to a problem with the breaking system. The pilot kept us informed the whole time and they had to call uk engineers as they couldn’t fix the issue. We were over the wing, we watched them trying to fix the engine. We spoke to the crew and they told us our flight had to go as the flight before got cancelled due to staff sickness. They said if we are 4.5 hours delayed the flight would be cancelled again. They managed to fix the problem and we took off 4 hours late. The pilot even announced that we could claim compensation and how to do it. We missed our second meal and only had one drink service (on a 10 hour flight!) due to crew needing to rest. I’ve complained to BA but the are refusing our claim, saying the flight was delayed due to staff sickness not engine failure! And we aren’t entitled to anything. I’m going back and forth with them, but it’s like talking to a robot. Does anyone know what we can do? Can I check their systems some other way? They have said they will not let us know the report for the flight as this might be needed for legal court cases?!
if anyone could help I would greatly appreciate it. I just don’t know why they have the reason wrong?