FlyerTalk Forums - View Single Post - Charged a Different Rate?
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Old Nov 7, 2022 | 8:15 am
  #12  
Ankster
 
Join Date: Feb 2022
Posts: 102
Originally Posted by margarita girl
There is no way a failed BRG would have affected your reservation. They overcharged you by $16. I think the hotel has some 'splaining to do!
Thank you! It was actually an overcharge for a bit over $30 since it was a 2 night stay. I reached out to Marriott yesterday but the folio wasn't uploaded for customer service to see just yet. I called the hotel directly but was told to call back later when a manager is available. I'll report back.

The only odd part of all of this is that the Marriott app also reflected the higher rate so I wonder if someone at BRG messed up. I didn't go back and look at what the nightly rate was after the failed BRG in the app under the stay.
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