Originally Posted by
Ankster
Thanks! The summary of charges indicate that the nightly rate was $105 per night but my folio reflects $121 per night. Prior to my stay, I did submit a BRG which was denied but that should not have changed my initially booked rate, right?
It shouldn't have, I think, but could it have? Seems like absolutely.
I would reach out to the hotel and then reach out to Bonvoy, but reach out to the hotel first.