Originally Posted by Scifience

Having lived many years elsewhere, the expectations for tipping are completely out of control in the US.

I refuse to pay them for anything ordered from a big box retailer and delivered to my house — I don't tip the UPS guy, I don't tip the FedEx guy, I don't tip the guy who shows up in the Amazon van, and I'm certainly not about to tip whoever Walmart contracts a particular delivery to.

Either charge a transparent cost for delivery per order (fine), build it into your advertised prices (also fine), or have a delivery subscription service like W+ or Amazon Prime (also fine), but do not advertise "free" delivery or have me pay a subscription AND then ask me to pay a hidden fee in the form of an expected tip because you don't want to pay your costs of doing business. I refuse to subsidise giant publicly-traded companies.