Hey all. I'm wondering if anyone has experience with a similar situation as I've never encountered this before as a Titanium member. I booked a member, non-refundable, prepaid rate. I received the confirmation email that has the total for the stay which was charged to my credit card at the time of booking. I checked out earlier today and my folio has a credit for the prepaid amount but there was a difference of just over $30. I called Marriott customer service who said the prepaid rate is never for the full amount that you owe and how much is charged at the time of booking is dependent on the hotel. I vividly recall the rate being lower than what is on the folio and my confirmation email corroborates that so I'm a bit sketched out. Is the amount displayed in the confirmation email sent by Marriott at the time of booking for prepaid rate only reflect a portion of the total rate?

The other reason why Marriott's explanation doesn't make sense is because the supervisor stated that properties either charge the full room rate and wait to charge taxes upon checking out or will charge a flat percentage of 80% the total cost of the rooms as the prepaid amount. The suspicious part is that neither of these account for what I was charged ahead of time vs. what I was charged after checking out. It seems like someone on the Marriott went in and changed my room rate. As an FYI, there were no incidentals or other charges on the folio. The folio only reflects the nightly room rate and related taxes.