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Thread: Canceled an award booking within the free cancellation period but no points returned.
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Old Nov 6, 2022 | 3:47 pm
  #5  
Matt4200
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Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 5,899
Originally Posted by 59Impala
happened to me once when I was cancelling and rebooking multiple rooms at the HP Moab within a couple of minutes. I guess IT could not cope with the speed of my bookings . I had to call MHC who then manually added the points back, after checking my history.
I feel like this same exact situation happened to me. I cancelled about 6 award bookings in a row but didn’t feel I received the correct number of points back.

I checked and checked but couldn’t discern which booking it would’ve been so I just let it go assuming Hyatt’s IT should’ve or would’ve credited the correct amount.

It’s been 6 months and no random points have been added so guess I’m SOL.
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