Originally Posted by Fims

It seems there is new rule in AY business cabins. At least 1 business class seat must remain empty.

My HEL-BKK did not clear at T37. It was showing availablity in J&C some shortly before that and also after, J1C1... etc, so I WhatsApped them that I would like to get upgrade or at least back to the list and they said that there's a new policy that at least 1 J seat at all flights must remain empty. When I challenged them that I see plenty of flights were all J seats are allocated, then she said that that is mistake... Then I called the Platinum line by phone and same message...

Later they followed up with email as well


So, staff upgrades trump over Lumos even at AY per latest guidelines.