Originally Posted by studio76
Not that I am saying people deserve compensation, but just curious on how CX cutomer service handled your diversions?
I was fortunate last winter to always get on the A346 (which has a longer range than the 744) flight, and had less of a chance of needing a refueling stop. In February took the late A346, wheels up to wheels down in HKG was 16:48 flight time, the earlier 744 had to make a fuel stop and landed after us. Headwinds were strong that night, and it was a very turbulent flight. One interesting note is that the A346 flight actually had a longer scheduled flight time since the 744 has a faster cruising altititude.
Now that the Airbus has been deployed on the JFK route, this is no longer an option
CX handled both diversions fairly well - I was travelling in paid J both times. The first diversion we mis-connected to SIN. We were put on the next SQ flights and our bags were re-routed as well. In fact our bags were among the first off in SIN complete with CX Business, SQ Business and Star Alliance priority tags (none of which were on our bags when they left SAN).
The second time I was connecting on to BKK. I was re-routed to TG - no bag issues to deal with that time. The only issue I had both times is when I got my FIM, they were both in Y and both times I had to have it reissued to show J. I did not ask for compensation either time as they were both weather (strong headwinds) related.