ANA Intercontinental Tokyo
Were you happy with the hotel/stay?
No
Which room did you book and which upgrade did you receive?
Booked a Classic Room and received a Classic Room (middle / high floor) as the 2-tier upgrade at; basically same room type and layout, same view, just different floor, that's all. I queried this twice during my stay and was told it was correct. The hotel GM has also since confirmed that their current Royal Ambassador Upgrade Policy is as follows:
Cosy Room -> Classic Room (middle floor)
Classic Room -> Classic Room (high floor)
How are the rooms?
Rooms have been renovated since my last stay pre-pandemic - they're much better appointed with lots of charging points and the bathroom is also a step up from before.
How is the exec. lounge?
The Lounge layout is the same with very helpful and attentive staff. I only managed to have breakfast and evening canapés there but both had a good spread and the staff were very attentive with their table service.
Did you receive a welcome gift?
Fruit Platter
How was the minibar?
Minibar was fully stocked from what I can see, but I did not really touch it so can't list out what it had.
What was good and what was bad?
-Good
I've always like the location of this hotel with the JR station being so close and lots of nice restaurants nearby. It also used to have a good connection to NRT airport with the Limousine Bus but that has been suspended due to the pandemic and is still not running.
Club Lounge is conducive both for working in if you need a quiet space, or for just relaxing.
-Bad
Have stayed a lot here pre-pandemic and always received really good room upgrades (suites). But it now seems that they're playing the same game that the IC Sydney at Circular Quay did previously, with a myriad of different descriptions for what is essentially the same room, which obfuscates the room upgrade policy. A 2-tier upgrade from a Classic Room, to another Classic Room was the last straw for me and I can't see myself rushing to return here anytime soon.
Value for $ or Priority Club Points?
Not really - there are plenty of other excellent properties (including other ICs) in the area at the same price-point, and given the new room upgrade policy, it is not good value in my opinion.
Would you return?
No